Please contact us before returning the item.
Your satisfaction is our goal. We will gladly accept returns on all eligible products*.
Due to product quality issues, we will provide a free replacement or a full refund.
We will process your refund within 3 to 5 business days from receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account (allow an additional 3 to 9 business days).
If your original payment method was an eGift Card, refunds will be issued to a new eGift Card.
Eligible Products:
In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
Must have tags attached and in original packaging.
Item(s) must be returned within 45 days of the original ship date of the order.
Ineligible Products:
Worn items or items containing any signs of wear including odor or styling product.
Damaged packaging or product as well as discontinued, closeout, and last call items.
Hair Care items are not eligible for return if they have been removed from their original packaging (i.e. bubble wrap).
Charity donations added at checkout are not eligible for return/refund.
eGift Cards are non-refundable and cannot be exchanged for cash, except where required by law.
Ineligible products received will be returned to you at your expense.
All sales of Clearance & Discontinued Items are final.