What wigs can be returned?
Free Return for eligible wigs only (No lace cutting, no damage, be unwashed, and have no hair cut or dye). Contact [email protected] in 14 days once receiving package from us. Our customer service would process your return request within 48 hours.
*Customized orders and clearance items are not eligible for returns or refunds unless the product is defective.
Return & exchange process
Please contact our service representatives within 14 days of receipt of your wig via email.
Email: [email protected]
Please indicate the reasons you want to exchange or return the wig, please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Please ship wig back to the address we provide you and email us with the tracking number and shipping company. Please include the return/exchange reason and the order number.
You’re also responsible for the return shipping charge.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
1. Tracking number for the returned package needs to be provided within 7 days from the day CSR give the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary.
2. Customized orders and clearance items are not eligible for returns or refunds unless the product is defective.
3.You may choose to get a refund or store credit for your returned item. Shipping cost is non-refundable in both options. There will be a 20% RESTOCKING & HANDLING FEE of the returned item price for any refund. Alternatively, you may choose to get store credit (equivalent to the price of your returned item) to be used for future order(s) which will not result in any restocking and handling fee.
*For those self-return or self-exchange, our customer service have a right to refuse.